Most made-to-order rings take about 7 to 10 business days to craft after the design, stone details, ring size, and payment are confirmed. More complex designs, special stone layouts, or changes requested during production can add time.

We begin with your preferred style, stone shape, budget, ring size, and any reference images. For custom pieces, we prepare the design direction or CAD details for confirmation, then move into casting, stone setting, polishing, inspection, and final approval before shipment.

Yes. For custom designs, we confirm key details before production begins, including center stone choice, metal color, ring size, setting style, and any engraving or matching band requests.

Yes. Laser engraving is available for many ring styles. Please send the exact spelling, date, initials, or short message before production starts so we can confirm whether it fits the design.

For custom orders that include both the setting and center stone, the full timeline is usually about 14 business days from confirmed order to delivery for most U.S. and European addresses. Some regions may require an additional 3 to 5 business days.

Yes. Once your order ships, we will send tracking information by email or message. Higher-value shipments may require a signature on delivery.

For certain custom projects, a deposit may be required before design or sourcing work begins. The remaining balance is confirmed before shipment. We will clearly explain the payment schedule before you proceed.

If production has not started, we will do our best to help. Once CAD work, casting, stone setting, engraving, or other custom production has begun, changes may not be possible or may require an additional fee.

We use solid precious metals, not hollow or plated base metals. Common options include 14K and 18K white gold, yellow gold, rose gold, and platinum. Depending on the design, other karat options may be discussed before production.

White gold naturally has a soft warm tone, so rhodium plating is commonly used in fine jewelry to create a brighter white finish. The base metal remains solid gold; rhodium is only the finishing layer.

Each piece is inspected for stone security, finishing, symmetry, design details, and overall presentation. For diamond pieces, we also check that important stone details are not hidden by the setting whenever possible.

For many custom orders, we can provide final photos or a short video before shipment so you can review the piece before it leaves our studio.

Yes. Lab-grown diamonds are real diamonds with the same carbon crystal structure and the same optical, chemical, and physical properties as mined diamonds. The difference is origin: one is grown in a controlled lab environment, the other is mined from the earth.

The main difference is how they are created. Natural diamonds form underground over long periods of time and are mined. Lab-grown diamonds are created with advanced technology that recreates diamond-forming conditions. Both are graded by cut, color, clarity, and carat weight.

Many lab-grown diamonds, especially larger center stones, are available with grading reports from recognized laboratories such as IGI or GIA. If a certificate is important to you, tell us before ordering so we can source accordingly.

Lab-grown diamonds avoid traditional mining and offer strong value, traceability, and modern sourcing. They are a thoughtful option for customers who want a real diamond with a different origin story.

Avoid harsh chemicals, heavy impact, and wearing fine jewelry during intense physical work. Clean gently with mild soap, warm water, and a soft brush, then dry with a lint-free cloth.

Many rings can be resized, but it depends on the design, stone layout, engraving, and metal. Eternity bands, intricate settings, or certain custom styles may have resizing limits.

Custom, engraved, made-to-order, and special-request pieces are usually final sale once production begins. If there is a quality issue, contact us promptly and we will review it carefully.

Email claire@purearcdesign.com with your order details, question, photos if relevant, and your preferred contact method.